January 30, 2008 – EC Innovations (EC) recently conducted its annual customer satisfaction survey for 2007. The result was that an overwhelming 98% of the respondents said their experience with EC met their expectations.
With more than 20 questions covering almost all aspects of the company’s performance, the survey addresses quality, on-time delivery, cost, communication, technology and customer support. Of the respondents, 93% said that they would recommend EC’s service to other companies needing localization services, and the top three reasons include: translation quality, on time delivery and price competitiveness—precisely the three key terms serving as the foundation of EC’s services.
EC always pays great attention to the customer experience and conducts this customer satisfaction survey every year. In this way, EC understands the customers’ perceptions of its services from all aspects and identifies the areas where further improvement is needed. The results of this survey are invaluable for the targeting of our continuous efforts to improve our services.
Encouraged by many additional comments like “You have a fantastic team and it is always a pleasure working with you,”and “Communication and cooperation with you is very enriching. Please don’t change!” EC will continue to strive to provide outstanding services to its customers.