High quality translation is needed when creating an international image, EC Innovations is here to help with any of your translation or localization needs. Let’sget started onthis very important journey of solving your translation and localization needs.
Established in 1997, EC Innovations has approximately350 employees in five countries on three continents and more than 3,000 freelances around the globe. EC Innovations is a technology-driven language services provider with a mission to provide high quality translation services through a customer-centric approach. We are innovating the way you get language and technology solutions by making it easier, faster, and far more cost effective.
Meeting clients’ various needs is what distinguishes us
A Customer Centric Organization
EC Innovations understands not only what their client’s values are, but also the value the client represents to their bottom line. ECI chooses the operating models behind a carefully defined and quantified customer segmentation strategy. ECI alsomodifies the business needs (product development, demand generation, advertisement, etc.) in delivering the greatest value to the best clients for the lowest cost.
- Customer life-cycle orientation
- Work with customers to solve both immediate and long-term issues
- Help build customer understanding at each interaction
- Solutions focused on customer’s real needs and problems
- Lastly, create innovation at the front line withcustomers
Low-Overhead Business Model
EC Innovations delivers high-quality services and solutions with our low overhead business model.
- Flat Management/Organization
To reduce the cost of internal communication and increase efficiency of the project process, we distinguish ourselves as a flat organization. Only three of our departments (Director, Manager and TEP team) are involved which accelerate the decision speedover 35% and project kick-off speed by over 50%.
- Business automation – ECI’s TBMS (Translation Business Management System)
ECI’s TBMS adapts to your own internal process by using simple visual workflow customization, a real-time project dashboard, intelligent file-sorting, flexible project assignment, automatic file and process control, vendor performance evaluation, centralized language asset management, etc. The TBMS system manages the whole localization project lifecycle and supply chain and offers a unique combination of functionality and technical flexibility.
Commitment to Quality
EC Innovations firmly believes that “Quality is the boss who pays our salary.” To that end, EC Innovations employs an ISO 9001:2008-certified Quality Management System, as well as a highly regarded, proprietary Linguistic Qualifications & Awards Program which all our linguists must pass. Our outstanding service has helped us form long-term partnerships with many of the world’s leading Fortune 500 companies including Siemens, SAP, Hewlett Packard, Cisco, Sybase, SAS, Convergys, Autodesk, Rockwell Automation, PTC, Logitech, Skype, Agilent Technologies, and Waters.
Commitment to Our Employees
At EC Innovations, our people are our greatest strength and our most enduring competitive advantage. As a worldwide company, we hire talent from around the globe. Our employees come from a wide range of experiences, backgrounds, and expertise—all of which help to shape our workplace. We are committed to the development, improvement, and refinement of our employees’ originality, individuality, and personality. As a result, EC Innovations boasts relatively low turnover in an industry where average employee tenure is less than two years.
Track Records of Client Satisfaction
As a leading provider of language solutions, EC Innovations enjoys an excellent reputation among its clients for high quality deliverables. For nearly two decades, we have been a strategic, long-term partner to many Global 1000 companies and multi-language localization vendors. Our client retention rate is an impressive 95% as measured over a five-year period. The largest percentage of our growth is due to client retention and increased business from existing clients.
Modular, Easy-to-Use Technology
EC Innovations places a strong emphasis on the development and use of innovative solutions. Our TBMS (Translation Business Management System) minimizes the management of localization projects by automating many manual tasks, resulting in significant cost and time savings. Our technology is modular as opposed to one-size-fits-all and is applied to meet the specific requirements of our clients.
An Operations-driven Approach
Most localization providers are sales-driven and revenue-oriented, promising flawless deliverables at the lowest possible price without considering the true cost of quality. The result? Once a salesperson has closed the deal, the production team must find a way to deliver on the promises while still making a profit. To achieve this, corners must often be cut. At EC Innovations, we take a different approach. Our sales team reports directly to operations, and our Operations personnel are involved in the sales cycle from the start. Since we price quality into our rates from the beginning, our clients can be confident we will deliver the right quality at the right price, every time. In other words, we would rather lose a project than lose our reputation. This philosophy has helped us build a reputation for quality that is unmatched in our industry.
We have production centers and support offices incities of China, Singapore, US,Japan, Korea and Germany.
(Beijing, Shanghai, Shenyang, Chengdu, Taipei, Hong Kong, Tokyo, Seoul, Singapore, New York, Chicago, and Frankfurt).
A wide range of services for our clients
Translation and Localization
EC Innovations production teams are comprised of specialized linguists, copywriters, project managers, and desktop publishers—all of whom have hands-on, industry-related experience in the fields for which they translate. We are a leading provider of language solutions to the following industries:
- Life Sciences
- IT & Software
- Automotive Business
- Management & Business Intelligence
- Electronics & Telecommunications
- Travel & Hospitality
- Automation & Manufacture
- Game Localization
- Education & E-Learning
EC Innovations supports translation into more than 60 major languages. All of our translators and reviewers are qualified professional native speakers with strong relevant background, and many years of experience in the industry. Languages that we support include but are not limited to:
- CCJK: Chinese Simplified, Chinese Traditional, Japanese and Korean
- FIGS: French, Italian, German, Spanish and other European languages
- VITM: Vietnamese, Indonesian, Thai, Malay and other Asian Languages
Professional language-related services, including language quality assurance, and terminology management.
Engineering and Testing
EC Innovations provides testing and engineering services as a part of a complex localization offering as well as stand-alone services.The core testing and engineering services are:
- Test Planning
- Test Automation
- Functional or Linguistic Testing
- Quality Assurance Consultancy
- E-learning Testing and Engineering
- Test Tools Development
Multilingual Desktop Publishing
EC Innovations provides a wide array of multilingual desktop publishing (DTP) services including formatting and graphic design for books, user manuals, technical documentation, promotional collateral, online documentation, and training materials.
EC Innovations currently offers two types of interpretation: consecutive (live or over-the-phone) and simultaneous.
EC Innovations’ transcreation experts can take your marketing tagline or catchphrase and create a version that conveys the same nuances, tone, and meaning — in over 50 languages. Our transcreation teams use cultural and linguistic expertise drawn from the target market to produce a culturally appropriate version without losing the impact of your source text.
Qualifications & Awards
- ISO 9001:2008
- SAP Preferred Language Vendor
- Named “Outstanding Provider” by Siemens (their highest ranking)
- Translators Association of China (TAC) “Top Ten Corporate Member” from 2009 to 2012
Get“Translation quality evaluation Guidelines” and free consolidation.Request for more information on our website with the following link:ECInnovations.com