How EC Innovations Supported a Leading CRO:
Accelerating Medical Translation Projects
Client Overview
Leading pharma and biotech companies trust our client, one of the world’s top three Clinical Research Organizations (CROs)
to manage the most complex industry trials. Their global presence allows them to deliver scientific innovations as real-world treatments with speed and scale
Challenges Faced
Managing hundreds of clinical trials each year meant the CRO had a constant, high-stakes need for translations.
These included protocols, informed consent forms, patient materials, and safety reports. The urgency and the need for absolute accuracy were non-negotiable for every document.
This situation created three significant obstacles:
- High Volume & Speed: They needed to manage a continuous flow of documentation with rapid turnaround times while maintaining quality standards.
- Specialized Knowledge: The content involved highly complex medical and regulatory terminology, requiring expert linguists.
- Strict Compliance: To satisfy agencies like the FDA, EMA, and ICH, the work demanded unwavering accuracy, consistency, and traceability.
The CRO was searching for a partner who could scale with their global growth, deliver reliably under pressure, and ensure full compliance across their entire language portfolio.
Our Solution
The EC Innovations solution was designed for total reliability, responsiveness, and scalability.
We combined global reach, agile operations, and rigorous quality assurance to help the client meet every critical deadline with guaranteed accuracy.
Around-the-Clock Global Support
With global delivery hubs in North America, EMEA, and APAC, we provided true around-the-clock support. Our teams are powered by project managers, engineers, DTP and QA specialists, and a resource pool of over 800 expert linguists, including 100+ in-house staff. This structure kept projects moving across multiple time zones without interruption.
Scalable Operations
Our operational model is built for scale and consistent delivery, even during peak demand. In just 15 months (January 2024–April 2025), EC Innovations completed 1,557 projects across 86 language pairs, including several rare languages. Our capacity to handle over 180 projects per month ensured that we met even the most demanding timelines. Critically, we achieved all this while generating a 35% cost saving compared to the client’s previous providers.
Rapid Turnaround
We maintained a high standard of speed and responsiveness regardless of the volume. EC Innovations consistently delivered projects in under 48 hours, on average, even when managing peak workloads. This means that over 75% of all projects were completed within a two-day window. This capacity was proven on our busiest day, when we delivered 358 projects in a single 24-hour period, ensuring the client’s complex trials remained on schedule and stakeholders were always aligned.
Quality Assurance at Every Stage
Accuracy was just as critical as speed. Given that even minor errors, such as mismatched numbers from scanned PDFs, posed serious compliance risks, we built quality checks into every single step:
- Clean Files First: Our DTP specialists used OCR extraction and formatting, supported by AI validation, ensuring linguist teams always worked with reliable, source-accurate files.
- Layered Validation: We applied multiple checks at every stage, including professional translators, proofreaders, automated QA tools, and project managers.
- Hybrid QA: This robust process combined human expertise with AI-driven consistency checks, reducing the final error rate to below 0.2%.
This rigorous process gave the client peace of mind that every document was accurate, compliant, and ready for regulatory submission.
Strengths
What Set EC Innovations Apart?
EC Innovations vs Typical Locolization Providers
| Process | EC Innovations | Other LSPs |
|---|---|---|
| Automated Tools | ✅ Handle numbers & dates automatically, 50% faster, higher consistency | ❌ Manual handling, slower, error-prone |
| Linguist Qualification | ✅ Strict certification with ongoing performance tracking for stable quality | ❌ Based on CV or single test, inconsistent quality |
| TEP + SME | ✅ SMEs verify terminology & concepts, more accurate | ❌ No SME support, lower accuracy |
| Hybrid QA | ✅ Human + AI checks, linked to linguist incentives | ❌ Manual QA, no feedback loop |
| PM KPIs | ✅ Measured on quality, delivery, flexibility, service | ❌ Focus mainly on deadlines |
| Client Surveys | ✅ Multi-level surveys with feedback reaching leadership | ❌ Limited, formalistic, low impact |
The Result
Through a smart combination of human expertise, AI-driven validation, and resilient project management, EC Innovations empowered the CRO to achieve significant strategic gains:
- Global Reach: Easily scale translation across 86 language pairs to support every global trial.
- Financial Efficiency: Realize 35% cost savings compared to their previous vendors.
- Reliable Speed: Consistently meet urgent deadlines, with 75% of projects delivered within just two days.
- Guaranteed Compliance: Maintain a documentation error rate of below 0.2%, ensuring full regulatory readiness.
capabilities
We’ve demonstrated our delivery capabilities under the tightest possible deadlines in our
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